Online Catalogue Help
Q: How can I amend or cancel an online order?
A: If you wish to make changes to an order that you have already placed online, please call sales on 01788 542020 and have your Internet Order ID or account number ready.
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Q: I have forgotten my password, how can I retrieve it?
A: If you have misplaced your username or password, please call 01788 548152 and have your account number to hand, or complete the
Password Recovery form.
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Q: How do I apply for login details for the Hafele Online Catalogue?
A: If you already have a Hafele trade account, please fill out a
User Registration Form, otherwise you must first fill out the
Account Opening Form. Please note that we only supply to
Trade customers and do not deliver outside of the United Kingdom.
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Q: I have applied for a username and password, why haven't I received it yet?
A: Unfortunately due to security reasons, the account opening process is not fully automated. If you need your details urgently, please call 01788 548152 and we will process your account as fast as possible.
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