Ready to Serve: Häfele Creates New Project Division to Support the Hospitality Industry

Archdale, North Carolina, USA, November 27, 2018

  • From sales to service and support, one group committed to all things hotel
  • Fresh leadership and industry veterans bring Häfele’s service to a new level
  • With global support and expertise, local results are sure to follow

Success in the hospitality industry is all about anticipating the needs of your guests, providing for their unparalleled comfort and making their time with you as tranquil as possible. Well, the same can be said for those who help franchises, owners and managers achieve those stellar results. And from this philosophy has sprung the all-new Project Business Group at Häfele America Co.
As part of a larger, global focus on 360° Comprehensive Project Solutions, the dedicated Häfele America Co. team of sales, support, product and technical personnel exclusively and holistically serves all aspects of the project business—from product development to planning and specification, implementation, operations and after sales support. The team is made up of veteran Häfele employees, hospitality industry experts and newcomers who are committed to the success of every project.

To lead the division, Häfele has brought in Ryan Douglas, who most recently served as Vice President of OpenKey. With more than 15 years of experience in a variety of progressively responsible hospitality industry roles, he was a natural fit as the division’s first director.

“Ryan just ‘gets it.’ He came into our interview process with a plan for how our Project Business Group could immediately make an impact within the industry,” said Paul K. Smith, president of Häfele America Co. “We’re excited for him and his team to execute his vision and for all our projects business customers to benefit.”

Leveraging the global resources, product portfolio and experience of the Häfele group as a whole is seen as a key differentiator for the U.S.-based Projects team. Or, speaking in industry terms, this is concierge-type service tailor-made for any and all hospitality-based architects and designers, managers and owners.

“What we have here with Häfele is an opportunity to implement a model for how the hospitality industry can and should be served,” said Ryan Douglas, director, Project Business Group for Häfele America Co. “Knowing how these projects work and having the products to make them successful is only one part of the equation. Our people and the level of service they provide are truly going to make the difference in every project, no matter the size and scope.”

Additional details on Häfele’s product range for the hospitality industry—including electronic access solutions, LED lighting, sliding door hardware and more—can be found at