Frequently Asked Questions

While many of our products are often sold through other businesses, everyday homeowners can apply for a Häfele account with payment set up via a major credit card. Most often though, we encourage homeowners to look to our Häfele Dealer network as these are professionals with deep technical knowledge and familiarity in installing and servicing our catalog of products. Customers can also look to www.hafelehome.us for select Häfele products which can be purchased without the need to set up an account.

Yes, industry professionals (example: manufacturing, contractor, architects, designers, dealers) can register using this registration form.

Benefits include:

• 24/7 ordering
• Order history information
• Track and trace all orders
• View pricing and stock availability
• Create shopping list
• Quick order entry

Please complete the registration form to request an account.

If you already have an account, but need sign in credentials, just email your request to info@hafele.us or contact our Customer Service department at 800.423.3531

Benefits include:

• 24/7 ordering
• Order history information
• Track and trace all orders
• View pricing and stock availability
• Create shopping list
• Quick order entry

As the main user for your account, you’ll be able to add additional users to have access: After signing in go to "My Account", select "Preferences" and choose "User Management" from the left side navigation menu.

Adding a new user is as simple as clicking "Add new user" and then filling in their details. Notable options for the co-user setup are:

• Pricing shown: Can be configured based on needs
• Ability to place orders: Yes or No
• Ability to share wishlists: With other users or only see their own

Once a new co-user is set up, they will receive an email with a link to create their password. Please communicate the sign in details (account number and username) to the newly added co-user, for them to be able to log into the website.

For more information you can check out our Getting Started guide.

After logging in as the admin of your Account - go to "My Account" menu and select the "User Management" function. Now you can add and modify co-users to your account. After providing the basic information about this new user you can also set preferences for this user.

Allowed to view pending purchase orders?
This allows the co-user to view all pending purchase orders - orders that have been placed with Häfele in the past.

Allowed to view shipping details?
This allows the co-user to view all shipping details on previously placed orders.

Allowed to order?
This option provides for the co-user to place an order. If the Admin does not allow a co-user to place orders they will still be able to build shopping carts and shopping list.

Which price will be displayed?
Häfele’s website allows you to set various price levels that a co-user can see when they access the website.

What is Sales price markup (%) added to net price?
If you want to show your net price, plus a mark-up, you can set that percentage here.

Allowed to access shopping lists of other users of the account?
This provides permission for the co-user to view other shopping list created by others on your Häfele account.

Regarding items which arrived to you damaged, incorrect items which you were sent or something entirely different you can contact our Customer Service department at 800.423.3531 or file a complaint online. To learn more about filing or viewing a complaint online click here.

If you received the wrong product, faulty or damaged item, please review Häfele's Return Policy carefully before initiating a return.

Yes - you must be a Registered User of the site to be able to place orders on our website. By registering for our site you will be able to see your discounted price as well as availability of Items you wish to purchase directly from Häfele.

Once you have a Häfele Account, you can view pricing and availability of our products, as well as place orders. Pricing and availability will be shown on the Product Detail Page - as well as in your Shopping Cart.

If you are set up as an Invoice customer your online order will be charged to your account using your current credit terms. If you are setup as a Credit Card account you will need to add or select a credit card. Häfele accepts the following credit cards: MasterCard, Visa, American Express and Discover.

If you would like to apply for credit terms, please fill out the Credit Application form or contact our Customer Service team at 800.423.3531

Hafele strives to ship same business day when orders are entered by 2 p.m. each business day.

A PO number can be applied to each item individually inside the shopping cart. To apply a PO to all items at once, you can skip updating PO numbers in the cart, and apply a single PO number to the order on the shipping page during checkout.

If you would like to apply item level PO numbers and also have an overall reference on the shipping page, all info will be retained and shown on your confirmation and invoice.

Yes - when you select the "Quick order" link in the top right navigation bar you will view a sub-screen that allows you to key in Items that you would like to order. We will verify each Item availability and add it to your Shopping Cart. Select the "Add Additional Items" link to add up to 50 items to your Shopping cart. For more information see our Getting Started Guide for Placing Orders.

You can order quickly and efficiently by uploading an Excel spreadsheet directly to our website with your order. Simply download our Excel order template below to get started. Please remember that the Häfele online shopping cart is limited to 50 lines per order.

Download Excel Template

Keep in mind that you can also export any shopping cart which you’ve already built so it can be used or adjusted and then brought back to the cart at a later date. The Excel export button can be found at the bottom of your online shopping cart.

Within moments of placing your order online, you will receive an order confirmation that recaps not only the items you’ve ordered, but also when the order will ship.

Once you’ve clicked ‘Place Order’ we won’t be able to make any changes or additions to your order. However, our Customer Service staff will be glad to work with you on managing your order.

We invite you to chat with us while browsing our website. You can find this feature in the top right corner of our website. This feature is helpful if you need assistance in selecting the correct product or make shipping arrangements that are not available via the website.

You may be able to pickup your order at one of our warehouses. If you select "Customer Pickup/Will Call" on the Shopping Cart page, you will see the warehouse that you can pickup your order from. You will also see Pickup Order selected during the checkout process. Please allow two hours processing time for your order to be ready.

If an item is not available or not available in the quantities you are requesting, you will be informed when you view the Shopping Cart page. Please note that shipping time and charges will vary based on the warehouse assigned to your account. You may update the quantity selected in the Shopping Cart and we will re-check availability of the item at the new quantity. Please note that the estimated arrival date is estimated and we cannot guarantee that date.

Yes, within the shopping cart, there is an option to update all order lines at once. Similarly, you also have the capability of updating a requested delivery date for individual order lines as well.

Yes, you may request credit terms for your Häfele America Co. account. Just fill out our Credit Application form and email it to info@hafele.us. We will contact you once approved. This will allow you to charge online orders to your account.

If you have co-user access and your credentials aren’t being accepted, try logging in as a co-user by ticking the "Sign in as co-user" box at the top of the Sign in/Register screen. This will ask for your account number, user name and password. The Admin user for your company can help you recover your sign in details.

If you are the admin user and are having issues, use the Forgotten Password area, contact us here, or phone us at 800-423-3531.

You can request your password through our Forgotten Password form.

1. Log into you Hafele account.
2. Click on the "My Account" link located in the top right corner and select "Orders".
3. Then select "Shipment History" in the left hand side navigation.
4. Change the "Period" to the selection range that you would like to search.
5. Click on the "Delivery Number" link.
6. Under the "Tracking Number" header, you will find the tracking number and a link to track your order (Note: Pick up orders will not have tracking information).

Your shopping list are located under the "My Account" section and are only visible if you are logged in.

Your saved addresses can be viewed on the shipping page during checkout, or through the "My Account" section of the site. A default shipping address can be assigned in this area.

Please email info@hafele.us or call 1-800-423-3531 if the issue is urgent.

For any inquiry you can get in touch with us at info@hafele.us, we will take care of everything from there.

Häfele warrants for a period of one (1) year from the date of shipment the goods supplied to buyer (subject to terms).

Häfele America Co. maintains a vast network of Dealers and Resellers in most areas of the country. In addition, Häfele products can be purchased through authorized online resellers. You may search our Dealer Locator or contact our Customer Service team at 800.423.3531 for more information.

If you would like to find a Häfele Dealer in your area, you can access our Häfele Dealer Locator.

To become an Authorized eReseller for Häfele, please review Hafele's Authorized eResellers Policy and then contact hafeleservice@hafele.us.