Product Availability and Return Policy
Please review the list of Topics below. If you can't find an answer here please contact our Customer Service team at 800.423.3531.
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You may be able to Pickup you order at one of our warehouses. If you select "Pickup Order" on the Cart page, you will see the Warehouse that you can pickup your order. You will also see Pickup Order selected during the Checkout Process. Please allow 2 hours processing time for your order to be ready.
If an item is not available or not available in the quantities you are requesting, you will be informed when you view the Cart page. Please note that shipping time and charges will vary based on the warehouse assigned to your Account. You may update the Quantity selected in the Cart and we will re-check availablity of the Item at the new Quantity. Please note that the estimated arrival date is estimated and we cannot guarantee that date.
The Shopping Cart will show the availability of an Item. Most Items are available for immediate Shipment. However, some Items may be out of stock and you will see when the Item will be available. If you have questions contact our Customer Service team.
Yes - you may return or exchange Items purchased from our online store. You must request a Returned Materials Authorization (RMA) prior to returning goods. RMA must be requested within thirty (30) days of the date of the shipment in order to be considered. Häfele will not issue an RMA for special order, non-stock, obsolete or made-to-measure goods.
Packing & Sending Your Return: All goods returned to Häfele must be in the original packaging, in resalable condition and must pass inspection before any credit is issued by Häfele.