Privacy Policy

This Privacy Policy governs the manner in which Häfele America Co. (“Häfele”) collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Hafele America Co.

Personal identification information
Häfele may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information. The omission of certain personal identification information may restrict or limit a User from engaging in certain Site functions and activities.

Non-personal identification information
Häfele may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include, but is not limited to, the browser name, the type of computer and technical information about User’s means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.

Web browser cookies
Our Site may use cookies to enhance the User experience.  While a User is browsing our Site, we may send small, identifying data from our Site to be stored on the User's web browser (“Cookie”).  When the User revisits our Site, the presence of these Cookies allows us to identify information specific to a User’s previous browsing activity, e.g., Site pages visited, shopping cart information, etc…  This Cookie information allows our Site to perform more efficiently for each individual User. A User may choose to set their web browser to refuse Cookies  or to alert you when cookies are being sent.  The omission of Cookies on a User’s web browser may restrict or limit a User from engaging in certain Site functions and activities.

How we use collected information
Häfele may collect and use Users personal information for the following purposes:

> To improve our customer service - Information you provide helps us respond to your customer service requests and support needs more efficiently.

> To personalize user experience - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

>  To improve our Site - We may use feedback you provide to improve our products and services.

> To process payments - We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

> To run a promotion, contest, survey or other Site feature - To send Users information they agreed to receive about topics we think will be of interest to them.

>  To send periodic emails - We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc... If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email and on our Site.

How we protect your information
We employ data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
Häfele does not  sell, trade, rent or in any other manner provide User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and disclaim any and all  responsibility for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies.

Changes to this Privacy Policy
Häfele America Co. has the discretion to update this Privacy Policy at any time. We will post a notification on the main page of our Site and revise the updated date at the bottom of this page to notify Users of changes to the Privacy Policy. We encourage Users to frequently check this page for any changes to stay informed and understand how changes may impact them. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed as your acceptance of those changes.

Contact Us
If you have any questions about this Privacy Policy, the practices of our Site, or your dealings with this Site, please contact us at:

Häfele America Co.
3901 Cheyenne Drive
Archdale, NC 27263