Frequently Asked Questions

Please review the list of topics below.  If you can't find an answer here please contact our Customer Service team at 800.423.3531.


What are some of the features that will help me and my business?


•  Stock Availability Indicator – Customers with Häfele online accounts can now more clearly see inventory levels prior to placing their order.

•  Customizable Ship-To Address – Customers can now add additional ship-to addresses for individual orders over and above the address associated with their Häfele accounts. This feature is especially useful to send materials to specific job sites, showroom locations, vendor partners or other addresses.

•  Self-Service Password Reset – Having the ability to reset your password wherever you are and whenever you need is now available for all users. Simply go to the “My Profile” section to make your change.

Additional Topics:

Häfele Customer Accounts

Logging on to the Häfele Website       

Placing Orders on the Häfele Website

Product Availability; Shipping

How to File a Complaint

Return Policy

Häfele Dealers and Resellers