• Worldwide
  • Contact

Frequently Asked Questions

Please review the list of topics below.  If you can't find an answer here please contact our Customer Service team at 800.423.3531.

_____________________________________________


QUESTION:
Where is my Order History?

ANSWER:
We recently updated our systems to better serve customers. As a courtesy, your 2017 order history is now located in your Shopping Lists entitled “Your Item Order History.” As you place orders, new order history will build for your use and reference. If you have specific questions, you are welcome to contact our Customer Support team at 800.423.3531 for additional details.

__________________________________________________________
 

QUESTION:
Where is my “Last 100 Items Ordered?”

ANSWER:
As part of our recent software upgrade, Last 100 Items Ordered information needed to be restarted. As a courtesy, your 2017 order history was saved for current customers as a file in the Wish List entitled “Your Item Order History.” As you place orders, the Last 100 Items Ordered information will build for your use and reference. If you have specific questions, you are welcome to contact our Customer Support team at 800.423.3531 for additional details.

__________________________________________________________
 

QUESTION:
What are some of the upgraded features that will help me and my business?

ANSWER:

In a word, plenty:

•  Stock Availability Indicator– Customers with Häfele online accounts can now more clearly see inventory levels prior to placing their order.

•  Customizable Ship-To Address – Customers can now add additional ship-to addresses for individual orders over and above the address associated with their Häfele accounts. This feature is especially useful to send materials to specific job sites, showroom locations, vendor partners or other addresses.

•  Self-Service Password Reset– Having the ability to reset your password wherever you are and whenever you need is now available for all users. Simply go to the “My Profile” section to make your change.



Additional Topics:
___________________________________________________

Häfele Customer Accounts

Logging on to the Häfele Website       

Placing Orders on the Häfele Website

Product Availability; Shipping; Returns Policy

Häfele Dealers and Resellers

 

 

Questions